Title : Support Engineer
Responsibilities:
The successful candidate will take the responsibility of providing engineering and system maintenance services as well as focusing on new applications and integrated projects. The primary responsibilities include:
Providing hands-on support on system applications implementation, installation and commissioning, system set-up and problem solving
Providing technical support and maintenance services, such as handling customer technical enquiries, trouble-shooting, products testing/verification and system integration etc.
Coordinating with sub-contractors to fulfill customer requirements
Assisting in program development and system testing
Assisting in any ad hoc pre-sales activities
Working Location : Macau
Traveling is required
Requirements:
College/Higher Diploma graduate in Information Systems, Telecommunications, Computer Engineering or Electronics Engineering with recognized professional qualifications CCNA/CCNP and/or Microsoft Certificate
At least 1 years' solid experience in system installation, commissioning and system implementation.
Strong technical knowledge in software and hardware support, network diagnostic and troubleshooting, programming, cloud application and PC/Mac/Mobile application knowledge.
Strong analytical skills and willing to learn
Good customer focus with self-initiative towards achieving results
Excellent communications and organizing skills
Well-versed in PC applications and server application such as Windows 2008/2012, MS SQL, Oracle, Linux, MacOS
Experience in programming skills such as Swift, Java, PHP, ASP, .Net etc.
Proficiency in both written and spoken Mandarin, Cantonese and English